Privacy Policy

Introduction

Welcome to https://castle-rock-crisis-counseling-therapy.denvermentalhealthcare.com (referred to as “Castle Rock Crisis Counseling Therapy,” “we,” or “our” throughout this policy). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, usage, and disclosure of information from users visiting our website, utilizing our services, or interacting with us through various channels.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://castle-rock-crisis-counseling-therapy.denvermentalhealthcare.com.
Any mobile applications or software developed by us and made available for download.
All services, products, and features offered through our platform.
Interactions between users and our team via emails, phone calls, text messages, and other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

You sign up as an authorized user for our applications or services.
You visit and navigate through our websites.
You choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages.

Personal Data Collection

We collect various categories of personal data (referred to as “Personal Data” or “Information”) to enhance your experience and deliver personalized services. The types of Personal Data we gather include:

Account Information: Details required to create and manage your user account, such as name, email address, and password.
Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
Financial Information: Bank account details, investment portfolios (if provided), or other financial records relevant to our services.
Purchase Information: Items purchased from us, purchase frequency, and transaction amounts.
Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and IP addresses associated with your devices.
Location Data: Geographic coordinates and location-based services data when you interact with our applications or website.
Feedback: Comments, suggestions, reviews, and ratings provided by users to improve our services.
Social Media Information: User profiles, posts, and interactions shared on social media platforms when you choose to connect with us through them.
Product Information: Details about products or services of interest, including preferences and customization options.

We collect this data through multiple sources, including direct user input, automated technologies (like cookies and tracking pixels), and third-party partners who provide data based on their privacy policies.

Cookies

We use cookies to enhance your experience and gain insights into how our website is used. Cookies are small text files stored on your browser or device by our servers. They serve various purposes, including:

Strictly Necessary: These cookies enable core features like logging in and access to secure areas of our site.
Preference: Remembering user preferences, such as language settings and display options.
Analytics: Tracking website usage, gathering statistical data, and understanding how users interact with our site.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed for these purposes, we will delete or anonymize it securely. Our retention periods are based on legal requirements, tax considerations, and our business needs.

Security Measures

We implement robust security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption: We use encryption for data in transit and at rest to safeguard sensitive information.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access Personal Data.

Children’s Privacy

We do not knowingly collect or solicit Personal Data from children under the age of 18 (or the applicable age limit in your jurisdiction). If you believe we have collected such data, please contact us using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your Personal Data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure/Right to be Forgotten: Demand the deletion of your data in specific circumstances.
Restriction: Limit our use of your data while we verify or dispute its accuracy.
Portability: Receive a copy of your data in a structured, commonly used format.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or if you have any data-related inquiries, please contact our Privacy Team using the details provided in the “Contact Information” section below.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage users to review this page regularly for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this Privacy Policy, please contact us:

Email: privacy@castle-rock-crisis-counseling-therapy.denvermentalhealthcare.com
Mail: Castle Rock Crisis Counseling Therapy, Privacy Team, [Address]

We appreciate your trust in our company, and we are committed to maintaining the highest standards of data protection.